Coins are not refundable. Once you have bought them, they are yours to spend and cannot be turned back into money.
Coins you have not spent never expire while your account exists.
Stop an agent any morning and you stop paying from the next morning. There is no notice period and nothing is owed.
If we take coins and give you nothing because something broke on our side, tell us and we will put the coins back.
This summary is here to help you understand. It is not the policy — the full text below is what applies.
Coins are prepaid access, not a deposit. They are credited immediately on payment and are not refundable, not transferable and not exchangeable for money. This is stated before every purchase.
There is no cooling-off period on a coin purchase, because the coins are usable the moment the payment succeeds.
There is nothing to cancel in the sense of a subscription, because there is no subscription. You are never charged on a repeating mandate and we never store a card.
To stop paying, stop your agents. A daily agent stops charging from the next morning at 05:00 IST. Part days are not refunded.
Agents charged by the day are debited each calendar morning, weekends and market holidays included, because they continue to hold your rules and your levels on days the market is shut.
A price level you ask us to watch, and a stock you ask us to track, are charged once. They are not refunded if the level never triggers, if the stock does nothing, or if you change your mind.
If coins were taken and the work was not delivered because of a fault on our side, email support@trustybull.com and we will credit the coins back to your wallet. Tell us within 30 days so we can still see what happened.
This is a credit of coins, not a payment of money. We do not return money in any circumstance.
If money left your bank and coins did not arrive, that is a payment problem, not a refund. Send the Razorpay payment reference to support@trustybull.com and we will trace it. If the payment succeeded and the coins are genuinely missing, we will add them.
If a payment fails at Razorpay, any amount debited is returned by your bank or by Razorpay under their own timelines, typically within 7 working days. That return is not made by us and we cannot speed it up.
Unused coins are not refunded when an account is deleted. If you only want to stop paying, stop your agents instead and keep your records.
Bonafide Consultancy Private Limited, 134, Cleo Street, Sector 121, Noida 201301, India.